Kelly M. Smith, Ph.D.
Senior Director, Research
MedStar Institute for Quality and Safety
Kelly Smith, PhD is the senior director of quality and safety research at the MedStar Institute for Quality and Safety. Dr. Smith holds a Ph.D. in cardiovascular physiology from McMaster University (Hamilton, ON). Her research focuses on identifying and overcoming lapses in patient safety and improving quality of patient care through innovation and collaboration. Notably, she is a leading investigator in patient partnerships in quality and safety research. Along with colleagues at the University of Illinois at Chicago Dr. Smith has pioneered research on communication and resolution programs such as the Seven Pillars and CANDOR (Communication and Optimal Resolution). She is also the principal investigator on the Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families, a toolkit aimed at bridging the safety chasm in ambulatory care settings. Dr. Smith has also led the development, implementation and evaluation of a program to encourage patients and family members to speak-up while in hospital about quality, safety, and experience concerns called We Want to Know.
Dr. Smith has a strong background in health services research methodology and health policy. She has served as a consultant for the Ontario Ministry of Health and Long Term Care and hospital systems in Southern Ontario examining access to and effectiveness of cardiovascular services in Ontario, Canada. Dr. Smith has held personnel awards and fellowships from the Canadian Institutes of Health Research, Canadian Federation of University Women, the Canadian Association of Cardiac Rehabilitation, and the Heart and Stroke Foundation of Canada. Dr. Smith is the author of several peer-reviewed publications in Annals of Internal Medicine, Canadian Medical Association Journal, Heart, Chest, Quality & Safety in Healthcare among others. She has presented her work in patient safety, quality improvement, and patient-centered approaches to chronic disease management at several national and international conferences.