Institute leadership publishes on lessons learned from implementing a principled approach to resolution following patient harm
MIQS leaders, Kelly Smith, PhD, Larry Smith and David Mayer, MD recently published with patient advocate, John (Jack) Gentry on lessons learned from implementing a principled approach to resolution following patient harm. The paper is featured in the Journal of Patient Safety and Risk Management.
The CANDOR (Communication and Optimal Resolution) Approach
The CANDOR approach lays out tested, systematic strategies for improving communication with patients and families after harm occurs. Such programs have been shown to improve patient safety, reduce medical liability, and sustain relationships between patients, families, organizations and staff.
We believe in a shared-approach in which leaders, front-line care givers, patients and family members jointly develop, educate, assess, and advocate for patient safety and clinical quality initiatives.
The highest level of patient safety and quality improvement education
The Institute’s diverse and global educational programming addresses the deep need for transformational safety science and quality improvement education.
The Medstar Institute for Quality and Safety (MIQS) partners with patients, their families, and those that take care of them to improve patient care, outcomes and reduce the global burden of preventable harm.
Established by Medstar Health, the largest healthcare provider in Maryland and the Washington, D.C., region, MIQS provides a global infrastructure in which leaders, front-line care givers, patients and family members jointly develop, educate, assess, and advocate for patient safety and clinical quality initiatives.
To download a PDF copy of the MedStar Institute for Quality and Safety Overview Report, click here.
Dave Mayer, MD and VP, Quality & Safety and Marty Hatlie, JD, Director, MedStar Institute for Quality & Safety talk about MIQS and what the Centers of Expertise housed within have to offer our healthcare colleagues.
Listen in as Dave Mayer, MD explains to Dr. Chuck Murphy at the Patient Safety Movement 2017 Mid-Year meeting, held at the Inova Center for Personalized Health the benefits of CANDOR and open, honest communication when patient harm occurs.
