About MedStar Institute for
Quality and Safety

CANDOR is really a way for Dignity Health to take some of the basics--root cause analysis, event investigation, disclosure, across 40 hospitals to higher level that's more patient- and clinician-centric. It aligns with our values, our mission and who we are.

- Barbara Pelletreau, SVP, Patient Safety Dignity Health

It's so critical to talk about an event after it occurs. We know errors happen in healthcare but we're still not quite sure how to address them. What's really important is to work out that open communication that we know patients and providers want...How do we talk about it afterwards? That's where CANDOR really comes in because we're able to talk with patients and families openly, and with our provider too who are very impacted by these outcomes as well.

- Gia DeMichele, Program Manager, Culture of Safety, Dignity Health

I wanted to email you directly to: 1) say hi, 2) let you know how our Napa crew is still going strong and keeping in touch, 3) express how grateful I am to you all, and; 4) give you a quick update on what I've been up to! I finished developing a team dynamics curriculum called "Team Health" for medical students. Starting with their orientation, new students are exposed to the importance of collaboration, respect, clear communication, and leadership. It is taught with a patient safety lens, recognizing that medicine is inherently collaborative and that our ability to work with others directly impacts the well-being of those for whom we care...Thank you for being a major force in making this happen. I really learned a lot from you all. Thank you for being you and all that you do!

- Charles Sanky, M2, AELPS 2017

CANDOR is the best thing we can do for our patients. They trust us to do the right thing, and we don't want to break that trust. The only way you can do that is to be open, honest and transparent. CANDOR is exactly that.

- Dr. Patel, MD VP Medical Affairs, Quality & Safety Dignity Health East Valley

The work that is done at MedStar and the support from corporate is deeply appreciated. This (CANDOR) is the direction we want to go as a system. It definitely feeds into our values.

- Dr. Patel, MD VP Medical Affairs, Quality & Safety Dignity Health East Valley

Every aspect of this experience (AELPS Faculty Development Session) was very positive and relevant to what I struggle with at my organization.

- Shevonn Laurence, Patient Safety Officer

This is by far the BEST conference I have ever attended. The small intimate setting is unique. I have learned so much. Thank you!

- Julie Negron, Safety Officer and Emergency Manager