National Center for Human Factors in Healthcare

National Center for Human Factors in Healthcare

View the National Center for Human Factors in Healthcare Annual Report.

Part of the MedStar Institute for Innovation, the National Center for Human Factors in Healthcare is the largest human factors program within a healthcare system in the United States. This innovative team is improving the quality, safety and efficiency of healthcare delivery through application of safety science and human factors, a scientific discipline that optimizes systems, processes and devices to be consonant with how humans perform, think, work, and interact.

Human factors engineers are deployed across MedStar immediately, as part of a Go Team, to investigate the cause of a serious safety event. The Go Team concept is well known as used by the National Transportation Safety Board in the event of a plane crash or other catastrophic event. This comprehensive approach is the basis of an event review analysis, a much broader investigation than the typical “root cause analysis” that tends to identify individuals responsible versus deeper underlying causes, such as ill-designed processes, that led to error.