MedStar Health consulted with H2Pi.org to develop and roll out its PFACQS® infrastructure at each of the ten MedStar hospitals, MedStar’s physician groups, and at ambulatory care clinics as well. H2Pi principals also are active at MIQS and are prepared to offer PFACQS consulting using the systems PFACQS work of Victoria and Armando Nahum. The Nahums became advocates for patient and family engagement after their family experienced three medical errors in the same year, culminating in the death of their 27-year-old son, Josh, to a hospital-acquired infection.
Need help setting up your Patient & Family Advisory Council(s) for Quality &Safety?
MIQS partners with H2Pi.org to provide PFACQS consulting to other provider organizations in establishing their own PFACQS focused on preventing harm and continuously advancing quality. The H2Pi Team has experience in developing patient and family engagement programs that:
- Affect the safest delivery of care possible
- Help realize better than expected medical outcomes
- Help reduce risk and liability
- Help reduce medical costs
- Advance an authentic culture of safety and continuous learning
H2Pi’s unique “Road to Success” approach helps hospitals and healthcare systems strategize and prepare for implementation through a step-by-step pathway, developed through years of experience with hospitals and healthcare systems around the world. Based on proven experience and lessons learned, the PFACQS Consulting model, “Road to Success” is designed to be customized to the goals and situations of diverse organizations, facilities, communities and patient populations.
In committing to this work, your hospital or healthcare system can raise the bar by establishing a PFACQS infrastructure to advance and energize your improvement work and best serve the patients and families who rely on you for safe, high quality, and continuously improving care.
Listen to leaders from the H2Pi Team as they talk about the joy and meaning in working to improve patient partnerships and engagement in health systems across the country.