Senior Director, Education, MIQS
Crystal Morales is the Senior Director of Education for the MedStar Institute for Quality and Safety, and the program director for Georgetown’s Executive Master’s in Clinical Quality, Safety and Leadership program. She is also an active faculty member for Academy for Emerging Leaders in Patient Safety: The Telluride Experience. She has been a Georgetown instructor for the Executive Master’s program for several years.
She has a strong and extensive background in healthcare management, research, and education. Crystal skillfully managed MedStar Health’s High Reliability Program and led efforts to develop and implement the Care for the Caregiver program, the Patient Communication Consult Service, the event review process after adverse events, and many other safety efforts, establishing herself as a safety content expert and trusted partner. Most recently Crystal was selected to take part in the MedStar Nursing Leadership Development Program, in partnership with Wharton.
Crystal also has a Master’s Degree focused in Patient Safety Leadership from the University of Illinois at Chicago.