Susan E. Sheridan, MIM, MBA, DHL, recently served as the Patient and Family Engagement Adviser in the Center for Clinical Standards and Quality at the Centers of Medicare and Medicaid (CMS) where she developed strategies and processes to integrate CMS’s newly launched Person and Family Engagement Strategy throughout the CMS community.
Previous to her joining CMS, Sheridan served as the Director of Patient Engagement of the Patient-Centered Outcomes Research Institute (PCORI) from 2012-2016 where she was responsible for creating networks and engaging patients across the nation to provide broad-based input on the development and execution of PCORI’s research. She also was responsible for concept development and implementation of patient engagement related programs and processes at PCORI.
Sheridan had previously spent 10 years in patient advocacy inspired by adverse family experiences in the healthcare system. Sheridan is Co-Founder and Past President of Parents of Infants and Children with Kernicterus, which works in partnership with private and public health agencies to eradicate kernicterus. In 2003, Sheridan co-founded Consumers Advancing Patient Safety, a nonprofit organization that seeks a safe, compassionate and just healthcare system through proactive partnerships between consumers and providers of care. Sheridan served as President of CAPS from 2003-2010.
Sheridan was asked to lead the World Health Organization’s Patients for Patient Safety initiative, a program under the WHO Patient Safety Program who embraces the collective wisdom of the patient, patient empowerment and safe, patient-centered care. Sheridan served as Program Lead from 2004-2011.
She speaks frequently on patient engagement across the full spectrum of healthcare at national and international events. In April 2009, Sheridan was named to Modern Healthcare’s list of Top 25 Women in Healthcare as well as Modern Healthcare’s 100 Most Powerful People in Healthcare. In 2010 Sheridan was awarded the “Idaho Healthcare Hero” in community outreach by the Idaho Business Review and in 2011 Sheridan was appointed by The Secretary of Health and Human Services to serve on the Advisory Committee on Infant Mortality of the Health Resources and Services Administration for 2011-2013 as well as the CDC’s CLIAC Federal Advisory Council. Sheridan also served on the ACGME Board of Directors as a Public Director.
Sheridan received her BA from Albion College, her MIM and MBA from Thunderbird School of Global Management and her Honorary Doctorate of Humane Letters from Adrian College. She has a professional background in international banking and served in Ecuador with her late husband, Pat, as Peace Corps volunteers.