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Our Team

MedStar Institute for Quality and Safety Leadership

Our Leadership Team at MIQS has over 100 years collective experience in leading Patient Safety and Quality efforts. This core team continues to work together to promote, share and educate healthcare professionals, both young and seasoned, on their experience designing and implementing innovative programs that drive lasting culture change, and the safest, highest quality healthcare.

David Mayer, MD
Executive Director, MIQS

Martin J. Hatlie, JD
Co-Director, MIQS

Katie Carlin, MBA 
Assistant Vice President, Business Development and Operations

Christine Goeschel
Christine Goeschel, ScD, MPA, MPS, RN
Assistant Vice President and Director,
Center for Improving Diagnosis in Healthcare

Michael Hofmann
Michael Hofmann
Director, International Center for Bloodless Medicine & Surgery

Armando Nahum
Armando Nahum
Director, Center for Engaging Patients as Partners

Tracy Granzyk, MS, MFA
Director, Center for Healthcare Narratives

Devin Brinkley, MBA
Finance & Operations Manager






Bryan O. Buckley, DrPH, MPH

Research Fellow
Bryan O. Buckley, DrPH, MPH is a Research Fellow with the Medstar Health’s Institute for Quality and Safety (MIQS). He holds a Doctor of Public Health (DrPH) from Harvard T.H. Chan School of Public Health focused on management, strategy, leadership, and organizational change. In addition to a Bachelor of Science degree (BS) in Microbiology from Michigan State University and a Master of Public Health (MPH) with a concentration in Infectious Diseases and Administration from Michigan State University’s College of Human Medicine. He has training in various performance improvement and change management methodologies.

Dr. Buckley was previously a Manager of Patient Safety & Quality at the Michigan Health & Hospital Association (MHA) Keystone Center. He was responsible for the facilitation of multiple hospital patient-safety and quality-improvement efforts that focused on safety culture, person and family engagement, readmissions, health equity, and healthcare-associated infections (HAIs). He managed the federal accreditation as a listed Patient Safety Organization (PSO) and directed activities related to compliance with federal and state laws to maintain the listing, analysis of healthcare adverse events, and group learning events. Later he transitioned to working on the Centers for Medicare and Medicaid Services (CMS) Hospital Engagement Network (HEN) & Hospital Improvement Innovation Network (HIIN) projects, which focus on decreasing hospital-acquired conditions (HACs) and preventable 30-day readmissions. Dr. Buckley led the efforts around healthcare disparities, readmissions, and HAIs improvements. Bryan also worked at the State Health Department as a HAI Epidemiologist, where he assisted in the launch of the state’s first Carbapenem-resistant Enterobacteriaceae (CRE) surveillance and prevention initiative.

Currently, Dr. Buckley serves on the Advisory Board for the Michigan State University & Grand Valley State University MPH programs. As a member of the American Public Health Association, he has served as a Board Member of the Black Caucus of Health Workers; Action Board representative, Governing Councilor and Policy Committee Chair for the Community Health Planning & Policy Development (CHPPD) section. He currently serves as Chair of the CHPPD section. He also served as a Board Member and Policy Chair for the Michigan Public Health Association. Bryan received the Outstanding Leadership in Community Health Award from MHA for his collaborative work with Michigan State University on their tobacco-free campus initiative as a Consultant.

Kelly Baker, MA

Program Director, Quality and Safety Research

Kelley Baker is the Program Director for Quality and Safety Research in the MedStar Institute for Quality and Safety. She is a human factors engineer with significant experience in the application of human factors principles and methods such as task analysis, time-motion study, heuristic analysis, and usability analysis. Ms. Baker’s work focuses on patient safety and the translation of research into practice.

Ms. Baker joined MedStar Health in 2013 in the National Center for Human Factors in Healthcare, where she conducted human factors reviews of serious safety events, hazards, and near misses in MedStar hospitals and ambulatory care facilities. In 2016, Ms. Baker shifted her focus to research, first with the MedStar Health Research Institute and now with MIQS. Her research spans both qualitative methods, such as focus groups, content analysis, and ethnography, and quantitative methods, such as statistical analysis, data extraction, data manipulation, and data management using relational databases. In addition to her work for MIQS, Ms. Baker contributes human factors expertise and research support to the MedStar Diabetes Institute, specifically in the implementation of diabetes care management programs in both the acute and ambulatory settings.

Ms. Baker holds a Bachelor of Science degree in Chemical Engineering from Rice University, a Master of Arts degree in Human Factors Psychology from George Mason University, and is currently pursuing a doctorate in Health Services Research from George Mason University.

Melissa M. Eckroade

Project Manager

Jackie Stark, CAPM

Program Manager, Education
Jackie Stark, CAPM, serves as the Program Manager in Education for MedStar Institute of Quality & Safety and the Program Coordinator for Georgetown University’s Executive Master’s in Clinical Quality, Safety and Leadership. She is responsible for the operational processes within the Master’s program, and managing several of MIQS’s Quality and Safety education programs. Jackie previously served as an administrative assistant and program coordinator in the MedStar Health Quality & Safety Department.

Jackie has had a successful career with MedStar Health since 2014. She has continued to manage and grow educational programs within MIQS and Georgetown University.

She is a graduate of University of Maryland University College, with a BS in Management Studies. She is also a Certified Associate in Project Management.

Stacey Gonzalez

Program Manager, The Telluride Experience
Stacey Gonzalez currently serves as Program Manager for the Academy for Emerging Leaders in Patient Safety: The Telluride Experience (TTE), 4-day intensive workshops that convene resident physicians, medical students, nursing students, and health science/pharmacy students to focus on patient safety concepts and the application of quality and safety improvement strategies and techniques. In this role, she is responsible for planning and implementing multiple TTE sessions per year across the United States as well as managing faculty and learner communication, participant onboarding, and alumni connections.

Stacey joined MedStar Health in 2009, and has experience leading and managing multiple systemwide projects, such as the inaugural mandatory influenza vaccination campaign, the establishment of Patient and Family Advisory Councils for Quality and Safety (PFACQS) at all MedStar hospitals and regionally among MedStar Ambulatory Services, and various other Quality and Safety improvement and education initiatives.

Stacey graduated from St. Mary’s College of Maryland, Cum Laude, with a Bachelor of Arts in Spanish.

Laria S. Jones, CAPM, PACE

Project Lead & Executive Assistant

Kimberly Cockey

Research Associate