The MedStar Institute for Quality and Safety aligns with and catalyzes the intellectual and implementation power across MedStar to make healthcare safer, continuously improve quality outcomes, and engage patients and family members. The cumulative efforts of MedStar professionals, on our journey to becoming a High Reliability Organization, have achieved notable results, including reducing serious safety events by 50 percent across MedStar.
MedStar partners include:
- MedStar Risk Management
- MedStar Quality and Safety Office
- National Center for Human Factors in Healthcare
- MedStar Health Research Institute
- MedStar Simulation Training & Education Lab
- MedStar Institute for Innovation
Seeking to replace the medical liability culture of “defend and deny” that is so prevalent in this country with a culture of immediate and compassionate response, MedStar’s Risk Management program leads MedStar’s efforts to resolve patient-provider conflicts at the point of care. To accomplish this objective the Risk Management program tries to ensure that whenever a patient has suffered an adverse and unexpected outcome that MedStar’s response is to provide support to our associates, while at the same time providing the patient: a full and honest disclosure; an apology when appropriate; and fair resolution, including compensation, also when appropriate. We believe that doing so reduces medical professional liability claims, and fosters immediate system learning regarding patient safety improvements.
The faculty and staff of the Institute work closely with our colleagues who are responsible for the quality and safety of our medical operations at MedStar Health, and for leading change in this area. If you would like to contact a quality and safety leader at MedStar Health, please contact the System Quality and Safety office via email at [email protected] or via phone 410-772-6562. The System Quality and Safety office is led by Terry Fairbanks, MD, vice president, Quality and Safety.
MedStar’s National Center for Human Factors in Healthcare is the largest human factors program within a healthcare system in the United States. This innovative team is improving the quality, safety and efficiency of healthcare delivery through application of safety science and human factors, a scientific discipline that optimizes systems, processes and devices to be consonant with how humans perform, think, work, and interact.
Human factors engineers are deployed across MedStar immediately, as part of a Go Team, to investigate the cause of a serious safety event. This comprehensive approach is the basis of an event review analysis, a much broader investigation than the typical “root cause analysis” that tends to identify individuals responsible versus deeper underlying causes, such as ill-designed processes, that led to error.
From bench to bedside to community, MedStar Health Research Institute investigators are involved in pre-clinical investigation, investigator-initiated studies, large phase III multi-center trials, and testing clinical application of new advances in clinical practice. As part of a multi-hospital academic medical system spanning two cities, MedStar Health Research Institute specializes in healthcare delivery and outcomes research in tertiary-, specialty- and community-based hospital settings that serve one of the most diverse patient populations in the United States.
The MedStar Simulation Training & Education Lab (SiTEL) is a comprehensive educational organization within MedStar that supports the health system’s commitment to continuous learning and striving to improve the quality of care and patient safety. MedStar SiTEL deploys a blended model of interactive online and face-to-face training, 3-D virtual simulation and hands-on, high-fidelity simulations, as well as performance support tools that can be used during the actual delivery of care.
With the mantra “Think Differently,” the MedStar Institute for Innovation (MI2) is about creating a vibrant innovation ecosystem at MedStar to transform care and advance health. MI2 has distinctive centers of expertise including the National Center for Human Factors in Healthcare, The MedStar Simulation Training & Education Lab (MedStar SiTEL), the Center for Health Influence and Engagement and MedStar Inventor Services, which serves to transform MedStar associates’ ideas into commercial Forges strategic alliances with complementary organizations to advance health.
For more information on MIQS’ partners, contact [email protected]